Submitting Permit and Planning applications during COVID-19
As the situation with COVID-19 evolves, the NVCA is committed to providing uninterrupted service to our residents, businesses and other partners while ensuring the safety of our staff, visitors and the community.
Our Regulations and Planning staff are currently working from home and promoting physical distancing in every aspect of our work. We are still reviewing and processing applications, and investigating non-compliance matters.
Here is what you can expect from our Regulations and Planning Services team during this time:
The NVCA is committed to high quality client service through email, video conference and phone. To ensure timely and efficient responses, submissions must be made digitally for new and existing files.
There continues to be several methods of payment. For more information, please consult with your file contact.
Please help us serve you better by ensuring submissions are complete, on time and digital.
How you can contact us
For permit related inquiries, including real estate inquiries, please fill out the online Property Inquiry Form and you will receive a response within 48 hours. To inquire about your current permit application, email firstname.lastname@example.org.
For planning related inquires and new planning applications, please email
FILE STATUS COMMUNICATION
As always, NVCA staff will continue to communicate with you on the status of our review and your application. We will also keep you up to date of any service changes, or when our office will reopen to the public.
Thank you for your patience as we follow the recommendations for from health officials during the COVID-19 pandemic.
FREQUENTLY ASKED QUESTIONS
The following is a list of frequently asked questions of how NVCA's Planning Services and Permits & Regulations is dealing with COVID-19. We are continuing our commitment to excellent client service during these unprecedented times.
1. What is the best way to reach Regulations and Planning staff at this time?
We are working remotely during the pandemic and are available via email, video conference or phone.
Reach your planning or regulations contact by email about your file.
General requests and inquiries can be sent to the Regulations staff at email@example.com or Planning staff at firstname.lastname@example.org. We are regularly monitoring these emails and staff will be happy to arrange a phone call or video conference to get your questions answered and address your inquiry.
2. Can I still apply for a permit for my project while the office is closed?
Yes. our Regulations Officers are working remotely and have full access to email, phone and video conferencing as needed. We are also issuing permits digitally to ensure continued service. The best way to submit a permit application is digitally to your regulations contact or to email@example.com.
Please note that because our office is currently closed, retrieving and reviewing hard copies will result in delays. We recommend to submit your application digitally.
3. How can I make a planning application or a resubmission?
As always, planning applications should be made through your municipality. Do not submit applications directly to NVCA. The municipality will circulate your application to NVCA. Please copy all review agencies directly when you are resubmitting changes to an application to ensure that each agency is reviewing the same information.
Digital submissions are preferred at this time. Be sure to include all necessary information to form a complete application. Please contact the relevant municipality for more information on how they are processing applications during the pandemic.
4. How can I make a fee payment while the office is closed?
Credit card payments are preferred at this time for both permit and planning applications. Contact your NVCA staff contact for more information about how to make a payment. We are unable to process applications without the applicable review fee.
5. Are NVCA staff currently available for site meetings and site inspections?
We have suspended site meetings and inspections for both public and staff safety. We continue to monitor the situation and will revisit as necessary.
We are open to various forms of site review such as site photos, videos, or drone fly- over imagery if available and provided by the applicant. We also have aerial imagery that staff can access to help assess a site. Each scenario is different.
Contact your NVCA staff member to discuss options.
6. How do I report a potential violation or if I see works that may not be legal?
If you would like to report a violation or what may be unlawful activity, please contact a Regulations Officers by:
- Calling 705-424-1479 extension '0' and leaving a message on mailbox for our staff. Someone will get back to you within 48 hours. Anonymous reports can be made by phone.
Emailing us at firstname.lastname@example.org
Thank you for your patience during these difficult times. We continue to work with you to process your permits and applications in a timely manner and provide guidance based on our policies and regulation. We appreciate your continued support.