Accessibility at NVCA
The Nottawasaga Valley Conservation Authority (NVCA) is committed to providing service for people with disabilities by complying with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). This legislation allows NVCA to identify, prevent and remove barriers that may limit access to our services, facilities and information.
In January 2008, the Accessibility Standards for Customer Service Standard became the first accessibility standard to be made into regulation under the AODA. As a not-for-profit organization, NVCA was required to comply to the Customer Service Standard by 2012.
Here are the actions that NVCA has completed to comply to the Customer Service Standard.
Accessible Customer Service
All employees, contractors, vendors and volunteers of NVCA are required to complete training which includes:
- How to interact with people with various disabilities
- How to interact with people who may use an assistive device or the assistance of a support person, guide dog or other service animal to access goods and/or services at our offices.
- What to do if a person with a disability is having difficulty accessing services
- Details of NVCA’s accessibility policy, procedures and practices
Contractors, vendors and individuals that NVCA has contracted to provide goods or services must also ensure that their employees are trained to providing accessible customer service.
Multi-Year Accessibility Plan
As a not-for-profit organization with more than 50 people, NVCA has prepared a multi-year accessibility plan. The plan addresses the requirements of the AODA and outlines a phased-in strategy to further remove and prevent barriers for people with disabilities who use the facilities and services of NVCA. These people include employees and members of the public. The plan will be reviewed and updated at least once every five years.
Self-Certified Accessibility Reports
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How are we doing?
NVCA is committed to the continuing improvement of accessible services, facilities and information. Your feedback helps identify areas where changes are needed and ways we can improve our accessible service commitment. You can provide your feedback in several ways
We will provide acknowledgment of your feedback within 10 working days, if requested.
NVCA will endeavour to make all forms, documents and publications available in alternative formats as required. If you require a document in an alternative format, we will make every effort to accommodate your request in a reasonable timeframe.
Please contact us by phone or send us an email